In general, you can visit this site without
telling us who you are or revealing any
information about yourself.
Cookies and Traffic Monitoring
We sometimes collect anonymous information from
visitors to our sites to help us provide better
customer service. For example, we keep track of
the domains from which people visit, and we
measure site traffic levels. All this
information is anonymous.
We collect anonymous information through the
use of various technologies, including one
called "cookies." A cookie is a piece of data
that a Web site can send to your browser, which
may then be stored on your system. The site uses
this information to optimize your experience on
the site. If you object to this, you can turn
off the cookies in your browser.
Questions About Privacy
If you have questions or would like more
information about our privacy policies, please
contact us at
This site contains materials created,
developed, or commissioned by Preferred Solution
Family Healthcare ("PSFC"), and is protected by
international copyright and trademark laws.
No material (including but not limited to the
text, images, audio, and/or video) and no
software (including but not limited to any
images or files incorporated in or generated by
the software) may be copied, reproduced,
republished, uploaded, posted, transmitted, or
distributed in any way or decompiled, reverse
engineered, or disassembled, except that one
copy may be downloaded for your personal,
non-commercial use on a single computer.
In connection with such use, you may not modify
or obscure any copyright or other proprietary
notice. Modification or other use of these
materials without PSFC’s prior written consent
is a violation of PSFC’s proprietary rights.
PRIVACY INFO FROM PREFERRED SOLUTION
At Preferred Solution, we respect the
confidentiality of your health information and
will protect your information in a responsible
and professional manner. We are required by law
to maintain the privacy of your health
information and to send you this notice.
This notice explains how we use information
about you and when we can share that information
with others. It also informs you of your rights
with respect to your health information and how
you can exercise those rights.
When we talk about “information” or “health
information” in this notice we mean Personal
Health Information including individually
identifiable health information, which relates
to your past, present or future health,
treatment or payment for health care services.
HOW WE USE OR SHARE
The following are ways we may use or share
information about you:
We may use the information to help pay your
medical bills that have been submitted to us by
doctors and hospitals for payment.
We may share your information with your
doctors or hospitals to help them provide
medical care to you. For example, if you are in
the hospital, we may give them access to any
medical records sent to us by your doctor.
We may share your information with others who
help us conduct our business operations.
We will not
share your information with these outside groups
unless they agree to keep it protected.
We may use or share your information for
certain types of public health or disaster
We may use or share your information to give
you information about alternative medical
treatments and programs or about health related
products and services that you may be interested
We may use or share your information to share
information with an employee benefit plan
through which you receive health benefits.
will not share detailed health information with
your benefit plan unless they promise to keep it
There are also state and federal laws that
may require us to release your health
information to others. We may be required to
provide information for the following reasons:
We may report information to state and
federal agencies that regulate us such as the US
Department of Health and Human Services and the
Texas Department of Health.
We may share information for public health
activities. For example, we may report
information to the Food and Drug Administration
for investigating or tracking of prescription
drug and medical device problems.
We may report information to public health
agencies if we believe there is a serious health
or safety threat.
We may share information with a health
oversight agency for certain oversight
activities (for example, audits, inspections,
licensure and disciplinary actions.)
We may provide information to a court or
administrative agency (for example, pursuant to
a court order, search warrant or subpoena.)
We may report information for law enforcement
purposes. For example, we may give information
to a law enforcement official for purposes of
identifying or locating a suspect, fugitive,
material witness or missing person.
We may report information to a government
authority regarding child abuse, neglect or
We may share information with a coroner or
medical examiner to identify a deceased person,
determine a cause of death, or as authorized by
law. We may also share information to funeral
director as necessary to carry out their duties.
We may use or share information for
procurement, banking or transplantation of
organs, eyes, or tissue.
We may share information relative to
specialized government functions, such as
military and veteran activities, national
security and intelligence activities, and the
protective services for the President and
We may report information on job related
injuries because of requirements of your state
worker compensation laws.
If one of the above reasons does not apply,
we must get your written permission
to use or disclose your
health information. If you give
us written permission and change your mind
may revoke your written permission at any time.
to download an
information release authorization form.
WHAT ARE YOUR RIGHTS
The following are your rights with respect to
your health information. If you would like to
exercise any of the following rights, please
contact our Member Services Department by
or by writing to us at:
Preferred Solution Family Healthcare
PO Box 200368
Arlington, TX 76006
have the right to ask us to restrict
how we use or disclose your information
for treatment, payment, or health care
operations. You also have the right to ask us to
restrict information that we have been asked to
give to family members or to others who are
involved in your health care or payment for your
that while we will try to honor your request, we
are not required to agree to these restrictions.
have the right to ask to receive confidential
communications of information.
For example, if you believe that you would be
harmed if we send your information to your
current mailing address (for example, in
situations involving domestic disputes or
violence), you can ask us to send the
information by alternative means (for example,
by fax) or to an alternative address we will
accommodate your reasonable requests as
have the right to inspect and obtain a copy
of information that we maintain
about you in your designated record set. A
“designated record set” is the registration,
payment, claims adjudication and case or medical
management record systems that we maintain.
However, you do not have the right to access
certain types of information and we may decide
not to provide you with copies of the following
information that is compiled in
reasonable anticipation of, or for use in a
civil criminal or administrative action or
Information that is subject to
certain federal laws governing biological
products and clinical laboratories.
In certain other situations, we may deny your
request to inspect or obtain a copy of your
information. If we deny your request, we will
notify you in writing and may provide you with a
right to have the denial reviewed.
have the right to ask us to make changes
to information we maintain about you in
your designated record set. These changes are
known as amendments. We require that your
request be in writing and that you provide a
reason for your request. We will respond to your
request no later than 60 days after we receive
it . If we are unable to act within 60 days, we
may extend that time by no more than an
additional 30 days. If we need to extend this
time, we will notify you of the delay and the
date by which we will complete action on your
If we make the amendment, we will notify you
that it was made. In addition, we will provide
the amendment to any person that we know has
received your health information. We will also
provide the amendment to other persons
identified by you.
If we deny your request to amend, we will
notify you in writing of the reason for the
denial. The denial will explain your right to
file a written statement of disagreement. We
have a right to respond to your statement.
However, you have the right to request that your
written request, our written denial and your
statement of disagreement be included with your
information for any future disclosures.
have the right to receive an accounting
of certain disclosures of your
information made by us during the six years
prior to your request. Please note that we are
not required to provide you with an accounting
of the following information:
information collected prior to April 14, 2003
Information disclosed or used for treatment,
payment, and health care operations purposes.
Information disclosed to you or
pursuant to your authorization;
Information that is incidental to
a use or disclosure otherwise permitted.
Information disclosed for a
facility's directory or to persons involved in
your care or other notification purposes;
Information disclosed for national
security or intelligence purposes;
Information disclosed to
correctional institutions, law enforcement
officials or health oversight agencies;
Information that was disclosed or
used as part of a limited data set for research,
public health, or health care operations
We require that your request for the
accounting be in writing. We will act on your
request for an accounting within 60 days. We may
need additional time to act on your request. If
so, we may take up to an additional 30 days.
Your first accounting will be free. We will
continue to provide you with one free accounting
upon request every 12 months. If you request an
additional accounting within 12 months of
receiving your free accounting, we may charge
you a fee. We will inform you in advance of the
fee and provide you with an opportunity to
withdraw or modify your request.
have a right to receive a copy of this Notice
upon request at any time Should
any of our privacy practices change, we reserve
the right to change the terms of this Notice and
to make the new Notice effective for all
protected health information we maintain. Once
revised, we will provide the new Notice to you
by direct mail and post it on our website.
If you have any questions about this Notice
or about how we use or share information, please
contact Member Services toll free at 1(866)
268-1292. You may contact us
during the following hours:
Monday through Friday 8:00 a.m. to 6:00 p.m.
How To File A Privacy
If you believe that Preferred Solution has
violated your privacy rights, you may file a
complaint with us by writing to:
Preferred Solution Family Healthcare
PO Box 200368
Arlington, TX 76006
Or you can call Member Services at
during the hours listed above.
You may also notify the Secretary of the U.S.
Department of Health and Human Services of your
complaint by calling Voice Phone (212) 264·3313
or TDD (212) 264·2355 or writing to:
Region II, Office for Civil Rights
U.S. Department of Health and Human Services
Jacob Javits Federal Bldg
26 Federal Plaza, Suite 3312
New York, NY 10278
WE WILL NOT TAKE ANY ACTION AGAINST YOU FOR FILING A COMPLAINT